Gatekeyper acknowledges that your privacy is very important. Our Privacy Principles include;
Fair Collection use of personal information
Before Online and Telephone Sessions begin, the client's personal information may be collected, for example client name, email address, messenger ID, or telephone number. You have the option to remain anonymous. Gatekeyper will only collect information that is considered necessary for the effectiveness of online and telephone counselling, psychotherapy and coaching. The counsellor will keep information stored in a secure file to keep a record of the session. Gatekeyper may also ask the client during the online or telephone session for information about themselves regarding age, gender, and issues they would like to discuss.
Use and Disclosure
Gatekeyper may ask for and collect information that is necessary for the outcome of positive online and telephone sessions. The use of information is to provide the best possible service to the client, to be there as a support, to protect the safety and well being of the individual client. Gatekeyper will only disclose personal information if necessary; if the person either counsellor or client is at risk of harm; if there is a suspected case of child abuse or alleged child abuse, known or suspected case of adult or elder abuse, or if there is a threat to self harm.
Confidentiality
Gatekeyper keeps all client information confidential. Where possible, Gatekeyper will advise client's of confidentiality and the importance it has on the individual counselling sessions. Gatekeyper will always ensure personal information is gathered accurately. Gatekeyper will only use your email address for the purpose of online counselling. Your email address will be used as a form of contact in order to book online and telephone appointments and to receive information about our services. Your personal information and contact details will not be shared. If you use the telephone counselling service, you will only be contacted by telephone at pre-booked times. Your telephone number will never be shared with anyone and you will never be contacted by phone at any time other than for pre-arranged sessions.
Gatekeyper uses a secure system for online counselling, protecting the information that is collected by the client. All email and contact forms are encrypted. All telephone calls are confidential.
Anonymity
Gatekeyper will provide an anonymous service where you will have the option of being able to use another name for the purpose of online counselling. You may use a name you feel comfortable with, the choice is up to the individual client.
